FAQ’s
Frequently Asked Question
Welcome to the Note360 Help Center. Below you’ll find answers to common questions about our platform, plans, features, privacy, and more.
Note360 is a HIPAA-compliant, AI-powered SaaS platform built for licensed healthcare providers. It offers real-time clinical documentation, AI-assisted transcription, smart summaries, voice dictation, and secure telemedicine—all in one place.
Note360 is intended for use by licensed healthcare professionals or authorized staff affiliated with a healthcare practice. It is not intended for public or patient use.
- Real-time AI-driven clinical documentation
- Telemedicine consultations with transcription
- Summarization of patient encounters
- Voice-to-text conversion using speech recognition
- HIPAA-compliant cloud-based infrastructure
- Basic: $49/month
- Essential: $99/month
- Advanced Pro: $129/month
Each plan includes varying levels of documentation support, transcription volume, and feature access.
Yes! We offer a 7-day free trial with full access—no credit card required.
You can cancel at any time through your account dashboard. Your subscription remains active until the end of your billing period. Note that we do not offer refunds after a payment is processed.
We process payments securely through Stripe, supporting all major debit and credit cards.
Yes. We use end-to-end encryption, role-based access, and HIPAA-compliant AWS cloud infrastructure. Data is never sold or misused.
No. We do not sell personal information under any circumstances, in compliance with HIPAA, CCPA, and CPRA.
Protected Health Information (PHI) includes identifiable health data. We protect PHI using administrative, technical, and physical safeguards. We also enter into Business Associate Agreements (BAAs) with our partners.
