FAQ’s
Frequently Asked Question
Welcome to the Note360 Help Center. Below you’ll find answers to common questions about our platform, plans, features, privacy, and more.
Note360 is a Clinical Documentation Intelligence Platform.
It analyzes clinical documentation at the point of care and after note signature to identify documentation gaps that lead to:
- Insurance delays
- Prior authorization denials
- Claim denials
- Compliance and audit risk
Unlike transcription-only tools, Note360 evaluates documentation quality, completeness, and payer alignment, not just note creation.
No.
While Note360 includes hands-free AI documentation, it is not a scribe-only tool.
The platform’s core function is documentation intelligence, including:
- Point-of-care documentation analysis
- Medical necessity and payer-aligned review
- Billing and coding documentation support
- Prior authorization documentation support
- Value-Based Care and quality gap identification
- Medicolegal documentation risk analysis
The scribe captures information. Note360 interprets documentation risk.
- Point-of-care documentation analysis evaluates clinical documentation during the patient encounter, before the note is signed.
This allows clinicians and organizations to:
- Identify missing documentation elements in real time
- Strengthen medical necessity while the visit is active
- Reduce post-visit rework
- Prevent avoidable insurance delays and denials
- Note360 supports prior authorization documentation by analyzing notes at the point of care to identify common documentation gaps that delay or deny authorization requests.
This includes documentation related to:
- Medications
- Diagnostic imaging
- Procedures
- Durable Medical Equipment (DME)
Note360 does not approve or deny authorizations — it helps ensure documentation meets payer expectations before submission.
Yes.
Most insurance delays and denials are caused by documentation deficiencies, not clinical care.
Note360 helps reduce preventable denials by:
- Identifying missing medical necessity elements early
- Flagging documentation inconsistencies
- Aligning notes with payer documentation requirements
- Supporting defensible clinical narratives
No.
Note360 does not practice medicine. It does not diagnose, prescribe, or recommend treatment.
The platform analyzes how care is documented, not what clinical decisions are made. All clinical judgment remains with the provider.
No.
Note360 does not auto-code, submit claims, or override billing workflows. It identifies documentation-to-code alignment gaps so clinicians and billing teams can make informed decisions.
Yes.
Note360 is built for clinical and enterprise use and includes:
- HIPAA-compliant architecture
- End-to-end encryption
- Multi-factor authentication (MFA)
- Role-based access controls
- Secure audit logging
Yes.
Note360 supports:
- Enterprise compliance initiatives
- Documentation QA and audit readiness
- Internal review and education workflows
- Organizational documentation standardization
It provides visibility and risk awareness, not automated compliance enforcement.
Yes.
Note360 supports secure API-based integrations with:
- EHR / EMR systems
- AI and human scribe platforms
- Revenue Cycle Management (RCM) systems
- Value-Based Care platforms
- Healthcare analytics tools
Note360 functions as a documentation intelligence layer, not a replacement system.
